Assistance with Enrolling a User in the Hypori System

Introduction

Welcome to the Hypori system user enrollment guide provided by Customer Support. This guide is designed to help Department of Defense personnel and government employees successfully enroll users in the Hypori virtual device platform, ensuring secure and reliable access through our cloud-based BYOD security solution.

Enrollment Process Overview

Proper user enrollment is vital to maintaining secure access and seamless connectivity within the Hypori system. Follow these steps carefully to verify user details and resolve common enrollment issues.

Step-by-Step User Enrollment Instructions

1. Ensure the user has enrolled with the correct email address matching the organization’s records.
2. Verify the user’s middle initial is accurate and matches the admin console for proper identification.
3. If the user does not appear in the admin console, check if they used a different email address for enrollment.
4. If the user remains invisible in the admin console, contact Customer Support to have their account moved to the correct section.
5. Should the user encounter any errors during enrollment, reach out to Customer Support promptly to troubleshoot and resolve the issue.

Tips for Successful Enrollment

• Double-check all user information for accuracy before submission.
• Maintain communication with users throughout the enrollment process to clarify any discrepancies.
• Keep admin console records up to date to reflect all enrolled users correctly.

Contacting Customer Support

If you experience any difficulties with user enrollment or have questions about the process, please contact Customer Support. We provide professional, user-centric assistance tailored to meet the security and reliability needs of Department of Defense personnel and government employees using the Hypori system.